This Privacy Policy explains how Sachin Gupta, operating the confidential listener service under the brand name Candid Offload, collects, uses, stores, shares, and otherwise processes personal data in connection with its website, booking process, payments, and listener sessions. The service is operated from Delhi NCR, India and is offered remotely. This policy is intended to provide notice in accordance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.
By contacting Candid Offload, submitting a booking request, making a payment, attending a session, or otherwise using the website or services, the user acknowledges that personal data may be processed as described in this Privacy Policy, subject to the user's rights under applicable law.
The service is operated by Sachin Gupta, an individual service provider based in Delhi NCR, India, and offered under the brand name Candid Offload.
This policy applies to personal data collected through the website, email, contact forms, WhatsApp or similar messaging tools, session scheduling, session delivery, payment confirmation, and related service communications. It also applies to limited website usage information collected through analytics tools used to understand traffic and improve the website.
Depending on how the user interacts with the service, the following categories of personal data may be collected:
Candid Offload does not intentionally seek sensitive personal data unless the user chooses to disclose it while requesting or receiving the service. Users are requested not to disclose unnecessary personal data in first-contact messages or payment narrations.
Personal data may be collected directly from the user when the user:
Personal data may be processed for the following purposes:
Candid Offload does not sell personal data and does not use personal data for behavioural advertising or for unrelated third-party marketing.
Where required by applicable law, personal data is processed on the basis of the user's consent for the specified purpose, given through clear affirmative action such as submitting a form, sending a message, confirming a booking, or proceeding with a paid session after being presented with the relevant notice.
Certain personal data may also be processed where reasonably necessary for compliance with applicable law, prevention or detection of fraud, network and information security, or other uses permitted under applicable law.
Users may withdraw consent by writing to the contact address provided below. Withdrawal of consent will not affect processing already undertaken lawfully before withdrawal, and may affect the ability to provide or continue the service.
The website uses Google Analytics through Google Tag or similar tools to understand how visitors find and use the website. Depending on configuration, these tools may collect device, browser, traffic, and interaction data, including data associated with cookies or similar identifiers. This information is used for website measurement and improvement purposes.
Candid Offload does not intentionally use analytics data to directly identify individual visitors by name. However, analytics-related data may still constitute personal data under applicable law where it relates to an identifiable individual or device-linked user. Users should therefore review the cookie or analytics notice presented on the website, along with Google's applicable privacy information, where relevant.
Analytics and non-essential cookies are activated only after the user has been given notice and has made an affirmative choice through the cookie consent banner on this website. Until such choice is made, no analytics script is loaded. Consent to analytics may be withdrawn at any time, with the same ease with which it was given, through the "Cookie Preferences" link available in the website footer. Users can also control certain cookies through browser settings or device controls.
Sessions will not be audio-recorded, video-recorded, or transcribed by Candid Offload unless the user has given specific prior consent.
Information shared during a session, and any recording or transcript made with the user's consent, is treated as confidential and will not be disclosed to third parties, except:
The service is intended only for adults who are at least 18 years of age. Candid Offload does not knowingly offer the service to children and does not knowingly collect personal data from any person under 18 years of age. Any person seeking to use the service represents that they are at least 18 years old.
If Candid Offload becomes aware that personal data of a child has been collected in connection with the service without appropriate legal basis, that data may be deleted and the booking or session may be declined or cancelled, subject to any applicable legal retention requirements.
Personal data may be shared only on a limited and need-to-know basis with:
Such third parties may process personal data only for the relevant service purpose, legal purpose, or technical purpose, and may also be subject to their own independent privacy obligations.
Although the service is primarily directed at users in India, users located outside India may choose to book a session. In addition, some technology providers used for hosting, analytics, communications, or session delivery may process data outside India. Where cross-border processing occurs, it will be subject to applicable law and the service provider arrangements in place at the relevant time.
Users who access the service from outside India do so voluntarily and acknowledge that their data may be processed in India and in other jurisdictions where relevant service providers operate, subject to applicable legal restrictions.
Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, delivering sessions, maintaining payment and accounting records, handling complaints or disputes, protecting legal rights, and complying with statutory obligations.
Where the user validly requests erasure and there is no overriding legal, accounting, security, contractual, or dispute-related reason to retain the data, Candid Offload will take reasonable steps to delete or anonymise the relevant personal data within a reasonable period in accordance with applicable law and operational requirements.
Candid Offload implements reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include restricted access, password protection, secure devices, secure communications practices, and limited retention. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
Subject to applicable law, users may have the right to:
To exercise any of these rights, the user may contact Candid Offload using the details below. Reasonable verification may be required before action is taken on a request.
Questions, complaints, rights requests, and privacy-related communications may be sent to:
Operator: Sachin Gupta
Email: speak@candidoffload.com
Location: Delhi NCR, India
Candid Offload will review and respond within a reasonable period in accordance with applicable law and operational constraints. If the user is not satisfied with the resolution of a grievance, the user may, subject to applicable law, escalate the complaint to the Data Protection Board of India in accordance with the Digital Personal Data Protection Act, 2023.
This Privacy Policy may be updated from time to time to reflect changes in the service, technology used, legal requirements, or business practices. The "Last updated" date at the top of this page indicates the date of the most recent revision.
These Terms and Conditions govern access to and use of the confidential listener service operated under the brand name Candid Offload. By booking, paying for, accessing, or using the website or any session, the user agrees to be bound by these Terms and Conditions.
The service provides a confidential listening space for adults who wish to speak in a private, paid session. The service is not psychotherapy, psychiatry, counselling regulated as a licensed clinical service, medical treatment, legal advice, financial advice, crisis intervention, or emergency support.
No diagnosis, prescription, clinical opinion, or emergency intervention is offered through the service. Users should seek qualified medical, mental health, legal, financial, or other professional advice where their circumstances require specialised assistance.
The service is available only to individuals who are at least 18 years of age and legally capable of entering into a binding contract. By requesting or attending a session, the user represents and warrants that this requirement is satisfied.
Candid Offload may refuse or discontinue the service where there is reason to believe that the user is underage, has provided false information, is misusing the service, or where continuing the service would be inappropriate, unsafe, unlawful, or inconsistent with these Terms.
A session is confirmed only when Candid Offload accepts the booking request and the applicable fee has been received or otherwise confirmed. Candid Offload may request basic information reasonably necessary to schedule and deliver the session.
Candid Offload reserves the right to decline a booking request at its discretion, including where capacity is unavailable, the request falls outside the scope of the service, payment is not completed, or the circumstances indicate that a different kind of support is more appropriate.
All fees are payable in advance unless expressly agreed otherwise in writing. Payment may be accepted through UPI, bank transfer, or any other payment method communicated by Candid Offload at the time of booking.
The user is responsible for ensuring that the correct amount is paid and that payment details are entered accurately. Any bank charges, remittance charges, currency conversion costs, intermediary fees, or similar charges imposed by the user's bank or payment provider are the user's responsibility unless expressly stated otherwise.
Candid Offload may issue an invoice, receipt, or payment confirmation as appropriate for accounting, tax, and record-keeping purposes. The user agrees that payment-related records may be retained as required by law or reasonably necessary for reconciliation, dispute resolution, and compliance.
A user who needs to cancel or reschedule should do so as early as possible by using the contact details provided at the time of booking. Whether a cancellation or rescheduling request can be accommodated, and whether any refund or credit will be offered, will depend on the notice period, the circumstances, and the policy communicated at booking.
If the user fails to attend a scheduled session without reasonable notice, the session may be treated as a no-show and the fee may be forfeited. If Candid Offload is unable to conduct a confirmed session for reasons within Candid Offload's control, the user may be offered a rescheduled session, service credit, or refund, as appropriate.
The user agrees to use the service lawfully, respectfully, and in good faith. The user must not:
Candid Offload may suspend, terminate, or refuse service where the user breaches these Terms or where such action is reasonably necessary to protect rights, safety, security, or legal compliance.
Candid Offload will treat session communications as confidential, subject to the limits set out in the Privacy Policy and these Terms. Confidentiality does not apply where disclosure is required by law, court order, or lawful authority, or where disclosure is reasonably necessary to address imminent harm, fraud, abuse, unlawful conduct, or serious misuse of the service.
The user is responsible for choosing a private environment for the session and for protecting the confidentiality of the user's own devices, networks, email account, and messaging tools. Candid Offload is not responsible for disclosures caused by the user's own device security, environment, or sharing of access credentials.
Sessions may not be recorded, copied, livestreamed, screen-recorded, transcribed, published, or otherwise stored by the user without Candid Offload's prior written consent. Candid Offload will not record sessions unless specific prior consent has been obtained.
Routine administrative communications relating to booking, payment, scheduling, reminders, or follow-up may be sent by email, messaging applications, or other agreed channels. The user accepts the ordinary risks associated with electronic communications and should avoid sending unnecessary sensitive information through insecure channels.
The website may use cookies, tags, Google Analytics, or similar tools for traffic measurement, performance review, and service improvement. Non-essential cookies and analytics are activated only after the user makes an affirmative choice through the cookie consent banner. Use of the website is also subject to the Privacy Policy, which forms an integral part of these Terms.
The service may rely on or contain links to third-party platforms, including payment providers, banks, conferencing tools, scheduling tools, messaging applications, website hosts, and analytics providers. Candid Offload is not responsible for the independent terms, privacy practices, outages, or acts or omissions of such third parties, though reasonable care may be taken in selecting service providers.
The service is not designed for emergencies, suicidal ideation, imminent risk situations, or urgent mental health intervention. A user facing an emergency, risk of self-harm, risk to others, medical crisis, or other urgent danger should immediately contact local emergency services, a qualified crisis support service, or an appropriate licensed professional in the relevant jurisdiction.
Candid Offload may discontinue or decline a session where the situation appears to require emergency, medical, psychiatric, or crisis support beyond the scope of the service.
The service is provided on an "as is" and "as available" basis, subject to applicable law. Candid Offload does not guarantee uninterrupted website availability, error-free communications, compatibility with every device or platform, or any specific personal, emotional, professional, or practical outcome from a session.
The user remains solely responsible for decisions, actions, and consequences arising before, during, or after use of the service, except to the extent liability cannot lawfully be excluded.
Candid Offload's aggregate liability arising out of a particular claim relating to a paid session shall not exceed the fee actually paid by the user for the session. Candid Offload shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage, or for any loss of profits, goodwill, opportunity, data, or business interruption arising out of or in connection with the website or service.
Unless otherwise stated, the website content, branding, text, design elements, and service materials are created and owned by Sachin Gupta and are protected by applicable intellectual property laws. No user may copy, reproduce, distribute, adapt, or commercially exploit such materials without prior written permission, except as permitted by law.
Use of the service is subject to the Privacy Policy, which should be read together with these Terms. In the event of inconsistency between the Privacy Policy and these Terms, the provision more specifically dealing with the relevant issue shall apply, subject to applicable law.
Candid Offload may suspend, refuse, reschedule, or terminate access to the service at any time where reasonably necessary for maintenance, legal compliance, safety, user misconduct, payment issues, technical problems, or circumstances indicating that the service should not continue. Termination does not affect rights and obligations that have already accrued, including payment obligations, confidentiality limitations, liability provisions, and record-retention obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Subject to applicable consumer protection law and mandatory jurisdiction rules, the courts having jurisdiction over Delhi shall have exclusive jurisdiction in relation to disputes arising out of or in connection with the service.
For bookings, cancellations, complaints, legal notices, privacy requests, or other communications, contact:
Operator: Sachin Gupta
Email: speak@candidoffload.com
Location: Delhi NCR, India
Candid Offload may revise these Terms and Conditions from time to time. The revised version will apply from the date stated at the top of this page, except where applicable law requires additional notice or consent.